Question 1

Do you provide regular parcel delivery?

Accepted Answer

Yes, CBEX provides regular parcel delivery as well as specialising in courier services. Contact us to find out about our competitive rates.

Question 2

What type of next-day delivery services do you offer?

Accepted Answer

Our standard service is delivery by close of business. If you require your package to be delivered sooner, you can opt for Timed-Delivery Services such as a Pre-10:00am and Pre-12:00pm delivery.

Question 3

Are there any restrictions on what CBEX can deliver?

Accepted Answer

Yes — certain items are classed as Restricted Items, which means that though we can transport them, they are carried on a no-compensation basis in case of loss or damage. Please contact us for the full restricted items list before booking.

Question 4

How do I calculate the volume size of my parcel?

Accepted Answer

You can enter your parcel dimensions into our quotation system on the home page. You will be provided with a quote based on the greater of the Volume or Weight of your parcel.

Question 5

Will a package be delivered if nobody is there to accept it?

Accepted Answer

Though a signature is required for any deliveries, the package might be left with a neighbour or at a safe place at the driver's discretion. You can add delivery instructions in the notes field when booking. All Returns Merchandise Authorizations (RMA) must be authorised by raising a request on a Ticket via our Contact Us page.

Question 6

Which countries does CBEX deliver to?

Accepted Answer

CBEX delivers to over 200 countries worldwide through our International & Domestic Express service. We partner with global carriers including UPS, FedEx, DHL, Aramex, and DPD.

Question 7

Does CBEX offer real-time shipment tracking?

Accepted Answer

Yes. CBEX provides real-time shipment tracking for all consignments. You can track your shipment using your tracking number on our website.

Question 8

Where are CBEX branches located?

Accepted Answer

CBEX has branches in Guntur (head office), Hyderabad (Begumpet and KPHB Colony), Vijayawada, Visakhapatnam, Chennai, and Mumbai. Contact us for the full list of branch addresses and phone numbers.

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